Right of withdrawal
You have the right to return the goods within 14 days of receipt of your package without giving a reason. (This does not apply to items that are explicitly excluded from exchange).
To the returns portal
We only accept returns for new and unworn goods. In the event that the goods are damaged upon arrival at our returns warehouse, we will send them back to you. Beforehand, it is checked whether this loss of value of the nature, properties and functionality of the goods is due to unnecessary handling of them.
If you want to return two orders to us, we ask you to send them back to us individually. Thus we can guarantee a fast and correct handling of the returns process.
We would like to inform you that items purchased at a discounted price are non-exchangeable. It is important for us to communicate this policy to you to avoid any misunderstandings. Reduced-price merchandise is typically offered to make room for new products or as part of seasonal promotions. As these items are already sold at a discounted rate, we regret to inform you that we cannot facilitate exchanges for other items or provide refunds. We kindly recommend that you exercise extra care when selecting discounted merchandise. Please thoroughly review the size, color, quality, and any other relevant information to ensure that the product meets your requirements before making a purchase. Rest assured, our team is available to assist you with any questions or concerns you may have. Feel free to reach out to us for further information or guidance.
We appreciate your understanding and support. Your satisfaction as a customer is of utmost importance to us, and we strive to provide you with a pleasant shopping experience.